Cancellation requests must be submitted via email to charlestonhospitalitylimo@gmail.com or via text message to 843-900-4412.
**Cancellation Policy**
- More than 48 hours before pickup: No charge.
- 24–48 hours before pickup: $50 cancellation fee.
- Less than 24 hours before pickup or no-show: Full trip cost will be charged. Drivers typically don’t have enough time between pickups and will not wait more than 15 minutes after the scheduled time. If you fail to show up after 15 minutes of your pickup time, you will incur the full cost of the service.
Any service that exceeds the scheduled reservation time will be billed at the following hourly rates:
• SUV: $95.00 per additional hour (or portion thereof)
• Passenger Van: $120.00 per additional hour (or portion thereof)
Additional time charges will be calculated based on the actual service duration beyond the reserved time and will be added to the final invoice. If your booking includes a child seat, please note that child seat responsibility lies with the passenger; we will provide child seat options upon request.
Extra stops are also subject to an additional fee. Be sure to include all details of your trip when making your reservation to receive an all-inclusive quote that covers all fees, charges, and tips for your trip. Additionally, please be informed of our alcohol policy and smoking rules, as they apply throughout the service. If any changes are made to your original reservation, an updated quote will be provided based on your new itinerary, including vehicle damage liability coverage.
Charleston Hospitality Limo LLC is not responsible for passenger expenses in the event of a mechanical failure or delays due to unforeseen circumstances that are beyond our control, including but not limited to traffic congestion, road closures, road work, accidents, flight delays, or weather delays. Please note our cancellation policy, as we reserve the right to terminate any reservation. We also ask that you adhere to our smoking rules while using our services. Additionally, we take no responsibility for items left in our vehicles. We kindly ask you to check the vehicle before you leave. If something is found, it is entered into our Lost & Found box in our secure office until it is claimed. To accommodate clients with children, we carry a variety of child seats and boosters; however, it is the customer's responsibility to secure each child car seat or booster seat, as drivers can only assist passengers with the installation. We also want to remind you of our vehicle damage liability policy, as we appreciate your understanding and care while using our services.
Customers will be held liable for any vehicle damage liability caused by them or any member of their party. In accordance with our smoking rules, a Cleaning Surcharge of $100.00 will be charged if smoking occurs, there are spilled liquids, or excessive trash is left in the limousine. Additionally, a Sanitization Fee of $300 will be applied if someone is sick in the vehicle. Please also be aware of our alcohol policy and cancellation policy, as well as child seat responsibility for any young passengers.
Per SC law, our alcohol policy strictly states that alcohol and drug use is not permitted. Additionally, smoking rules prohibit smoking or vaping in the vehicle. The driver reserves the right to terminate service immediately without a refund if any member of the party violates this policy or displays blatant indiscretion. We also want to clarify our cancellation policy: we do not make stops at gas stations or liquor stores for purchasing alcohol. For families traveling with children, please be aware that child seat responsibility falls on the customer. Lastly, all passengers are liable for any vehicle damage caused during the rental period.
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